Michael spent a decade in the USA with General Electric and set up their world-wide Customer Experience (CX) programme. He also worked with Harley Davidson, Microsoft, FAO Schwartz and Corvette. He returned to Ireland to launch Dialogue in 1994 and is Country Chairman of the New York Caples Awards programme. Michael has a wealth of CX experience working with both large international and scaling companies. Michael currently Chairs the Inter Direct Network, The CX Company and The CX Academy which are leading CX consultancy and training businesses. Michael speaks passionately about CX and brings his stories to life by sharing best practice CX from around the globe.

Courtney Stanley is recognized globally as an award-winning changemaker, keynote speaker and event emcee, and acclaimed creator of the women-inspired podcast, Dare to Interrupt. Courtney has spent 10 years helping professionals, entrepreneurs and organizations engage in game-changing, impactful conversations that empower individuals to tap into their true potential, improve team and culture dynamics, and drive meaningful change. 

Courtney is the youngest member to have ever been elected to Meeting Professionals International's (MPI) International Board of Directors. She is the recipient of Smart Meetings' 2020 Women in Events Entrepreneur Award, Meetings Today's 2019 & 2020 Trendsetter Award, MeetingsNet’s 2019 Changemaker Award, the Association for Women in Events (AWE) 2018 Disruptor Award, the 2015 MPI Chairman’s Award and 2011 MPI RISE Award, named Collaborate and Connect Magazine’s 40 under 40 in 2011, and is recognized as one of the event industry’s most impactful change-makers. Courtney serves on the Events Industry Sexual Harassment Task Force, AWE's Board of Directors, MPI's Women's Advisory Board, is a Meetings Mean Business Ambassador and is the co-founder of the award-winning movement, #MeetingsToo.

I am a UX/UI Designer born and raised in New York City, passionate about bettering life through a health and wellness and content creation lens. A driven and curious learner, I leverage proficiency in Graphic Design, Software Development, and UX/UI Design. I attribute my success to a critical eye, hard work, and a supportive nature. I aspire to connect people to accessible designs. 

Early in my UX/UI journey I noticed there was a lack of available resources for Junior UX/UI Designers, so I made it my goal to help alleviate some of the mystique surrounding real-life projects. What began as posts regarding my design process on Medium quickly turned into weekly reflections disguised as tips and tricks that I have learned along the way that I now share both on LinkedIn and Instagram. Although my posts began as a way for me to continue practicing my skill sets, they have allowed me to help others begin to find their footing in this field. My success in reaching this untapped audience was recently recognized by LinkedIn where I was honored as a LinkedIn Top Voice in Design for 2020. This accolade has helped strengthened my reach and has continued to inspire me to keep breaking the design barriers.