XDay 2021

Countdown

days

hours

minutes

10/26/2021

Speakers

Vivek Bhaskaran

Founder @ QuestionPro

Nune Hovhannisyan

Director @ Lux Insights

Al Adamsen

Founder & CEO @ People Analytics & Future of Work (PAFOW)

Lilah Jones

Head of Sales North Central US @ Google

Arti Pullins

Founder & CEO @ Pundit Consultantz

Maddie Grant

Culture Designer @ PROPEL

Culture + strategy + execution = growth. I am an expert culture designer and digital strategist focusing on helping organizations unlock the power in their culture. I have specific expertise in digital transformation and generational differences in the workplace.

I've been exploring the language of culture for several years through my books, co-authored with my partner in business and life Jamie Notter: Humanize: How People-Centric Organizations Succeed in a Social World (2011), the Amazon category best-seller When Millennials Take Over: Preparing for the Ridiculously Optimistic Future of Business (2015) and the Non-Obvious Guide to Employee Engagement (2019).

We founded Human Workplaces together, a culture design firm that is about helping all kinds of companies better understand and align their culture with what makes them successful. In 2020 we were acquired by Blue Cypress and rebranded as PROPEL. We also created the Workplace Genome culture assessment (acquired by QuestionPro in 2018). You may also know me as the former Editor of SocialFish, one of the most visited and respected blogs about the digital age written for nonprofit and association executives (2007-2018).

Manjiri Patwardhan

Head of Client Success @ NEPA

Marissa Sison

Manager - Market Research and Insights @ Verizon

Ray Poynter

Founder @ NewMR

Ray has spent the last 40 years at the intersection of innovation, technology, and market research, during which time Ray has held director-level positions with Vision Critical, Virtual Surveys, The Research Business, Millward Brown, Sandpiper, and IntelliQuest.

Ray is the founder of NewMR.org and for the last few years, Ray has been running The Future Place, a small UK-based agency focusing on consultancy and training. Ray is also a part-time lecturer at Nottingham Trent University (and has also taught at Saitama University in Tokyo).

Romi Mahajan

CMO @

Stephanie Leung

Manager, Strategic Advisory: Business Health @ Riot Games

Tim Keinignham

J. Donald Kennedy Endowed Chair in E-Commerce @ St. John's University

Kartik Bhat

Director, Sales @ QuestionPro

Kartik is the lead of Sales, USA at QuestionPro. He has 8+ years of experience in sales and market research. He plays an instrumental role in helping our customers devise solutions for their research needs and is the go-to person of our users to get their queries resolved.

Sanket Shekdar

Director, Product @

Sanket is the Director of Product and has been with QuestionPro for more than 10 years. He leads the organization in research, redesign, enhancement and development of products.

Anup Surendran

VP, Product and Engineering @ QuestionPro

Anup joined QuestionPro in 2013 as QuestionPro’s VP of Product and Engineering. He oversees product management, software development, and the technological architecture for the organization.

Anup’s wealth of wisdom and problem-solving abilities comes from 20 years of experience serving Fortune 500 companies as a software solution and product architect - blueprinting what is needed to deliver high-quality experiences.

He believes in empowering businesses and their key stakeholders by providing awesome client solutions and products that get things done.

Crystal Wiese

Director, Marketing @ QuestionPro

Crystal is the Director of Marketing at QuestionPro. She has over 10 years of experience in marketing products and services and loves helping people to find what they need before they know.

Dan Fleetwood

President, Research & Insights Platform @ QuestionPro

Dan Fleetwood is President of Research and Insights at QuestionPro. He has 15+ years of market research experience and is passionate about the role that software plays in helping businesses. Dan believes that software can help companies get better feedback, uncover actionable insights, and ultimately develop better products and services.

Erik Koto

COO @ QuestionPro

Erik Koto joined QuestionPro in 2010 to lead the operations and strategic vision of the company.

Erik brings over 15 years of digital and analytical leadership to QuestionPro and has worked with companies such as Chase, Nokia, Ford, Microsoft, and Dell to create award-winning customer-centric online experiences and products that support it.

A self-described 'data junkie', Erik brings a deep background in predictive analytics and a passion for quantitative, research-based decisions making.

Erik completed a Bachelor's degree in Operations Engineering from the University of Michigan, and an MBA from the University of Washington.

Ken Peterson

President, CX @ QuestionPro

Ken is responsible for bringing top level support, CX background and true business insights to our CX clients along with leading our Enprecis Automotive Experience team in bringing the best customer experience and vehicle quality research to our OEM automotive clients.

Sanja Licina, PhD

President @ QuestionPro Workforce

Sanja believes that there is a tremendous opportunity to help people feel happier at work by making them better connected to their companies, to their colleagues, and to feel the passion to make a difference.

With a PhD in Industrial and Organizational Psychology from DePaul University and an executive MBA from Kellogg School of Management, Sanja has spoken at numerous conferences and some of her research has been featured in publications such as TIME, CNN, The Wall Street Journal, Fast Company and Forbes.

Download InEvent App

Agenda

Oct

26

Kickoff Coffee with Dan and Crystal

Make sure to join us to hear about all the great prizes we will have throughout the day, get your morning coffee on QuestionPro and get to know your fellow attendees.

Get your morning Starbucks on QuestionPro!

Main Stage

Crystal Wiese

Dan Fleetwood

Start

9:30 AM

End

10:00 AM

What's coming to QuestionPro in 2022

Showcasing some of our new features, products and vision, don't miss these opening words that will leave you both inspired and delighted.

Main Stage

Vivek Bhaskaran

Start

10:00 AM

End

10:30 AM

Data and Emotions, People and Machines: Contextual Business in the Age of AI

Main Stage

Romi Mahajan

Start

10:30 AM

End

11:10 AM

The Good, the Bad and the Uncertainty of Democratizing Research

With a trend of projects being done internally by companies and not hiring market research professionals, this session will take a deep dive into the good, bad, and uncertainty of this new research approach. What are the implications of the change? What should we be doing to at the same time empower those who are taking research into their own hands without proper training?

This session is undoubtedly going to have some hot takes you won't want to miss.

Dan Fleetwood

Ray Poynter

Start

11:15 AM

End

12:00 PM

Getting to Yes: Using Research & Data to tell the right story to the right people.

Main Stage

Lilah Jones

Start

12:00 PM

End

1:00 PM

Making Everyone Leaders: New Approaches to Scaling Desired Behaviors Throughout an Organization

Leaders will continue to have an increasingly profound impact on both the wellbeing of their people and the success of their businesses. To truly step up to the challenge and be at their best, however, they can't do it alone.

Join Sanja Licina, PhD, President of QuestionPro Workforce in this fireside chat with Al Adamsen, the founder of People Analytics and Future of Work, for a dynamic conversation about their view on how organizations can best support emerging and established leaders, what they believe will be the core values and competencies to succeed in this role, and much more.

Al Adamsen

Sanja Licina, PhD

Start

1:00 PM

End

2:00 PM

Research Product Showcase: Insights from start to finish and beyond!

Join Dan Fleetwood, President of the Research Suite, as he walks through innovations, advancements, and new product launches in our Research Platform geared towards our objective of advancing research! Featuring: InsightsHub, LiveCast, advanced cross-tabulation, accessibility, data quality, and more. This session will consist of a product demo and a Q&A at the end.

Dan Fleetwood

Start

1:15 PM

End

2:00 PM

Frictionless vs. Memorable: What is the right CX Strategy?

What are your customers remembering about their experience? Are you abusing your customers with unnecessary friction? Discover the answers to these and more questions by joining Ken for a riveting fireside chat with New York Times Bestselling author and professor of St. John’s University, Timothy Keiningham.

Ken Peterson

Tim Keinignham

Start

2:00 PM

End

2:30 PM

Future of Insights: Choice-modeling and more for experience transformation leaders!

Choice-modeling and more for experience transformation leaders! Learn from our panel of active researchers on how they are leveraging advanced research modeling techniques, including a deep dive into choice-modeling and more.

Dan Fleetwood

Marissa Sison

Stephanie Leung

Start

2:00 PM

End

2:45 PM

CX Product Showcase

Join President of CX Ken Peterson as he showcases the up-and-coming CX platform feature updates and brand new products. Featuring: CX Deploy Workflow Sorting, Upgraded Hierarchy Management Tools, Predefine Ticket Priority, and Outer Loop!

Ken Peterson

Start

2:30 PM

End

3:00 PM

Surveys Power User Track

Discover how our advanced capabilities like randomization and integration with third-party tools can help you become a power user of Surveys. Join us for a product showcase, live demo, latest updates and an interactive Q&A session with the experts.

Kartik Bhat

Sanket Shekdar

Anup Surendran

Erik Koto

Start

2:45 PM

End

3:45 PM

CX Stories from the Field

Join this panel with CX leaders who will take you through lessons learned from CX initiatives that succeeded, failed, or were just a little crazy. No PowerPoint, lots of QA, be prepared to bring your craziest question.

Nune Hovhannisyan

Crystal Wiese

Ken Peterson

Manjiri Patwardhan

Start

3:00 PM

End

3:45 PM

Live Taping of Work@Life Podcast

Hosted by Sanja Licina, Ph.D., organizational psychologist and president of the Workforce at QuestionPro, and Maddie Grant, culture designer and co-founder of PROPEL. Explore the grey areas between work and life as they share data on relevant workplace, engagement and culture topics.

Arti Pullins

Maddie Grant

Sanja Licina, PhD

Start

3:00 PM

End

4:00 PM

Photos