Our status

FAQ

What is the SLA?

InEvent has a 99.9% guaranteed uptime SLA.

Where are the servers located?

InEvent is hosted on Amazon Web Services (AWS).

We offer locations in the United States and in Ireland. At the beginning of the contract, customers can opt-in for the Ireland located server, which stores all its data in Ireland according to EU privacy regulations.

What is the standard for data unavailability?

InEvent initiates a failover mechanism when the main server is not responding to requests in the minute, with a serverless approach to data backups and accessibility across different instances.

How frequently do you update / upgrade your system?

Once a year at most. All our updates and upgrades are scheduled non-invasive improvements where the platform is online throughout most of the deployment.

When do you run upgrades?

Scheduled upgrades are run 11pm Eastern timezone on Saturdays.

When do I get notified about upgrades?

Any upgrades are notified through our trust page at least 30 days prior. Please subscribe to the 'Subscribe to Updates' button page here to get email notifications.

Can I request a buffer period free of upgrades as my event commences?

You can speak with your project manager if you foresee an event conflict date. We automatically check for event date conflicts when scheduling our upgrades.

What is the standalone page for your status page?

InEvent status page can be accessed as a standalone service at trust.inevent.com available 24/7.