- UNTERNEHMEN
- Über
- Lösungen
- Bibliothek
- Fälle (Cases)
- Pläne
- Support
- LÖSUNGEN
- Start
- Live
- Registration
- Compliance
- Hospitality
- Pass
InEvent-Kunden haben Zugang zu Chat, E-Mail und vorgeplanten Anrufen. Für Enterprise-Kunden bietet unser Kundenerfolgsteam einen strukturierten Kunden-Onboarding für einen reibungslosen Übergang bei Vertragsbeginn. Enterprise-Kunden steht außerdem ein Projektmanager zur Verfügung, der ihnen bei allen Fragen während der Implementierung und des Vertragslebenszyklus zur Seite steht. Lassen Sie uns diese Optionen untersuchen?
As soon as we celebrate the sale, your account manager will schedule your first onboarding call online or in person. On it, your manager will guide you through the setup of acquired products, create your team credentials, share technical requirements with your IT team, prepare your training course schedule and develop a relationship for successful communication.
After your onboarding is concluded, you may start operating the platform from this moment on. If you are using a trial account, you will still be able to use the same account. We will also allocate training sessions hours for your operational team or external agency. We will onboard your team giving access to the platform and offering training on modules for daily use. We can do a couple of sessions in person and the rest virtually. It also includes all written documentation, videos with your recorded workflows and extensive FAQ articles.
Enterprise
To make sure that our Enterprise customers are well trained and ready for success, we use an internal software tool to validate how many hours of training each customer needs to achieve and has already accomplished.
Each person custom training program takes between 4 to 18 hours depending upon the plan they have selected. Training sessions are individual or in a group. They last from 30 minutes to three hours. Customers can ask questions, learn from their account manager and show their use case to make sure they are progressing.
Upon completion of training, customers are awarded a real plaque with their certificate and can highlight their skills to other peers or colleagues.
| Standort | Zeitzone |
|---|---|
| North America | 8am - 9pm EST Monday - Friday (Eastern Standard Time) |
| EMEA | 8am - 6pm GMT/BST Monday - Friday (British Summer Time) |
| APAC | 8am - 6pm AEST Monday - Friday (Australian Eastern Standard Time) |
| LATAM | 9am - 7pm BRT Monday - Friday (Brasilia Time) |
All InEvent customers have access to our business chat during local business hours. A real person will reply to your message in less than 60 seconds to help your request.
Email support is also available for all customers. Enterprise accounts have a 3 business hours industry SLA guarantee. Your answers will be available directly to you, where you will receive detailed and thoughtful answers based on your requirements.
Video call sessions of 30 or 60 minutes can also be booked using your internal customer dashboard to request training sessions. Standard phone numbers or any compatible video conferencing software can be used for these calls.
All our support is personalized, agile and efficient, so your team will be fully supported when using our software from start to end.
Please note that our support hours may change on national holidays.
| Chat | Video calls | ||
|---|---|---|---|
| Enterprise | 60s | 3h | 3h |
| All | 60s | 24h | 48h |
Die Kundenanforderungen werden bei der Erstellung des personalisierten Supportplans auf der InEvent-Plattform berücksichtigt. Der Chat- und E-Mail-Support ist unbegrenzt.
Ja, InEvent kann Sie rund um die Uhr und 5 Tage die Woche während Ihrer Geschäftszeiten über unser Hub-Netzwerk abdecken.
Ja, Sie können ein Testkonto erstellen und einen Support-Anruf bei unserem Team buchen. Testkonten haben eine Begrenzung von bis zu 3 Stunden pro Woche.
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