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InEvent customers have access to chat, email and pre-scheduled calls. For Enterprise accounts, our customer success team provides a structured customer onboarding for a smooth transition when your contract begins. Enterprise customers will also have a project manager to help with any questions through the implementation and contract life cycle. Let's explore these options?
As soon as we celebrate the sale, your account manager will schedule your first onboarding call online or in person. On it, your manager will guide you through the setup of acquired products, create your team credentials, share technical requirements with your IT team, prepare your training course schedule and develop a relationship for successful communication.
After your onboarding is concluded, you may start operating the platform from this moment on. If you are using a trial account, you will still be able to use the same account. We will also allocate training sessions hours for your operational team or external agency. We will onboard your team giving access to the platform and offering training on modules for daily use. We can do a couple of sessions in person and the rest virtually. It also includes all written documentation, videos with your recorded workflows and extensive FAQ articles.
Enterprise
To make sure that our Enterprise customers are well trained and ready for success, we use an internal software tool to validate how many hours of training each customer needs to achieve and has already accomplished.
Each person custom training program takes between 4 to 18 hours depending upon the plan they have selected. Training sessions are individual or in a group. They last from 30 minutes to three hours. Customers can ask questions, learn from their account manager and show their use case to make sure they are progressing.
Upon completion of training, customers are awarded a real plaque with their certificate and can highlight their skills to other peers or colleagues.
| Location | Timezone |
|---|---|
| North America | 8am - 9pm EST Monday - Sunday (Eastern Standard Time) |
| EMEA | 8am - 6pm GMT/BST Monday - Sunday (British Summer Time) |
| APAC | 8am - 6pm AEST Monday - Sunday (Australian Eastern Standard Time) |
| LATAM | 9am - 7pm BRT Monday - Sunday (Brasilia Time) |
All InEvent customers have access to our business chat during local business hours. A real person will reply to your message in less than 60 seconds to help your request.
Email support is also available for all customers. Enterprise accounts have a 3 business hours industry SLA guarantee. Your answers will be available directly to you, where you will receive detailed and thoughtful answers based on your requirements.
Video call sessions of 30 or 60 minutes can also be booked using your internal customer dashboard to request training sessions. Standard phone numbers or any compatible video conferencing software can be used for these calls.
All our support is personalized, agile and efficient, so your team will be fully supported when using our software from start to end.
Please note that our support hours may change on national holidays. Our team is also at recess between Christmas (25th December) and New Year (1st January).
| Chat | Video calls | Developers | ||
|---|---|---|---|---|
| Enterprise | 60s | 3h | 3h | 24h |
| All | 1h | 24h | 48h | 7d |
InEvent has designed a 2 week Implementation Plan in order to get you all set up and ready to deliver the best virtual and hybrid event experience to your customers! Check it out:
Customer requirements are taken in account when creating the personalized support plan at the InEvent platform. Chat and email support is unlimited.
Yes, InEvent can cover you 24/7 during all your business hours using our hub network.
Yes, you can create a trial account and book a support call with our team. Trial accounts have a limitation of up to 3 hours per week.
