It's never been easier to use great event management software

How does it work?

InEvent customers have access to instant chat, email and phone calls. For Enterprise accounts, our Customer Success team provides a structured customer onboarding for a smooth transition when your contract begins, in addition to a Project Manager to help with any questions through the implementation and contract life cycle. Let's explore these options?

What is our training method?

To make sure that our customers are well trained and ready for success, we offer a variety of modules and work closely with you to track your progress and completion.

The scope of training varies according to your needs and the features on your chosen plan. Sessions are a mix of live and pre-recorded content. You can engage with others, ask questions, and learn from InEvent experts.

Our suite training program awards a certificate and CMP credits upon completion. Visit our EventAcademy to get more information and enroll.

What is our support model?

All InEvent customers have access to our business chat during local business hours. A real person will reply to your message in less than 60 seconds to help with your request.

Email support is also available for all customers. Enterprise accounts have a 3 business hours industry SLA guarantee. Your answers will be available directly to you, where you will receive detailed and thoughtful answers based on your requirements.

Enterprise customers can book video call sessions of 30 or 60 minutes using your internal customer Help Center to request training sessions. Standard phone numbers or any compatible video conferencing software can be used for these calls.

All our customers get unlimited support. You can book as many calls or start as many chats as you would like as long as the SLAs are respected. Please note that support is only available for admins. If you are not an admin on the InEvent platform, an admin must authorize you first in order to reach InEvent support.

All our support is personalized, agile and efficient, so your team will be fully supported when using our software from start to end.

Please note that our support hours may change on national holidays. Our team is also on annual recess between 25th December and 1st January

Do you have an escalation procedure?

Our documented procedures, including the assigned leader for each stage, can be found below. Our escalation and internal governance methods are compliant with industry standards.

Can you detail your Deliverable Acceptance Criteria, Reporting and Quality Assurance?

Deliverables acceptance management is handled by your InEvent Project Manager on the implementation, project and feasibility timeline to make sure it is completed in time. For this purpose, subsidiary plans (like change management plan, risk management plan, time management plan etc.) are also provided as secondary support documents to be the main process.

The ultimate goal of deliverables acceptance management is to ensure successful delivery of expected project results in a specified time period, within budget and scope. To achieve this goal, there are some key tasks that the InEvent Project Manager must accomplish. These tasks are:

• Set up the criteria document for accepting project deliverables, a checklist shared with the InEvent Project Manager and the client on the onboarding call.
• Work with your InEvent Project Manager, who will review the deliverables and assure their adherence to the criteria listed in the project acceptance plan as designed on your onboarding (first call of the implementation plan).
• Add any additional time for considerations that may be required for managing the acceptance of project deliverables and adherence to customer expectations.
• Provide a deliverables acceptance and quality document report that represents all the deliverables actually accepted and approved.
• Communicate the automated InEvent tools and technologies for quality assurance and alert notification system for ongoing maintenance, including news.inevent.com and trust.inevent.com for real-time transparent updates.

Do you offer staffing and assistant solutions?

InEvent works with strong, skillful and certified partners to provide additional support models not covered above. You can learn more about our partners using our partner center. You will be able to contact and procure partner services directly.

Not only are these partners excellent within their industry as service provides, they also receive an extensive InEvent certification program to be able to support our clients directly. These programs allow them to support a series of addon products that extend the InEvent platform through our marketplace, InEvent EventMarket, and provide 30 additional services to enrich on your next event experience.