Our customer success team works together with our sales team to provide a smooth transition when your contract begins. You will have a dedicated account manager to help with any questions you may have.
As soon as we celebrate the sale, your dedicated account manager will schedule your first onboarding call online or in person. On it, your manager will guide you through the setup of acquired products, create your team credentials, share technical requirements with your IT team, prepare your training course schedule and develop a relationship for successful communication.
After your onboarding is concluded, you may start operating the platform from this moment on. We will also allocate training sessions hours for you and your operational team. We will onboard your team in the platform giving access and training on the modules for your daily use. We can do a couple of sessions in person and the rest virtually. It also includes all written documentation, associated videos with your recorded workflows and extensive FAQ articles.
To make sure that our customers are well trained and ready for success, we use an internal software tool to validate how many hours of training each customer needs to achieve and has already accomplished.
Each person custom training program takes between 4 to 18 hours depending upon the plan they have selected. Training sessions are individual or in group. They last from 30 minutes to three hours. Customers can ask questions, learn from their dedicated account manager and show their use case to make sure they are progressing.
Upon completion of training, customers are awarded a real plaque with their certificate and can highlight their skills to other peers or colleagues.
All InEvent customers have access to our business chat during local business hours (9am to 6 pm in your timezone). A real person will reply your message in less than 60 seconds to help your request.
Email support is also available with an industry SLA guarantee of 6 business hours. Your answers will be available directly to you, where you will receive detailed and thoughtful answers based on your requirements.
You can also book one-hour sessions at your internal customer dashboard to request additional training sessions. Standard phone numbers or any compatible video conferencing software can be used for these calls.
All our support will be personalized, agile and efficient, so your team will be fully supported when using our software from start to end.